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Human Resources

As with any UNDP-managed programme, UNDP’s Programme and Operations Policies and Procedures (POPP) governs human resources management of UNDP staff and affiliates in the context of Global Fund and other health project implementation.

The guidance provided in this section of the Manual does not replace the POPP; it simply provides supplemental guidance specific to UNDP-managed Global Fund projects, as well as lessons learnt and practice pointers in human resource management throughout the start-up, grant-making and signing, and implementation processes of the grant life cycle.

HR During Start-up

Start-up team

When UNDP is nominated for the role of Principal Recipient (PR) for the first time, a start-up process is necessary. As a first step in the process, under the supervision and guidance of Country Office (CO) or Regional Service Centre (RSC) senior management, a member of the CO should be designated as the focal point to lead the implementation of the rolling work plan and grant management arrangements in consultation with the UNDP Global Fund Partnership and Health Systems Team (GFPHST).

The designated focal point oversees the recruitment and management of a start-up team, which supports the preparation of grant documents, determines implementation arrangements, and completes other activities leading up to grant signing. The start-up team should possess, at a minimum, programme management, finance and procurement and supply management (PSM) expertise.

The CO may benefit from input and lessons learned from another CO that has undergone the start-up process. In addition, CO staff and UN Volunteers in existing UNDP PR countries may be available for a short-term detailed assignment to support key activities, including the preparation of grant documentation, Quantum setup, etc. The UNDP GFPHST can facilitate a discussion to support a detailed assignment.

To strengthen its efforts to effectively support COs and national stakeholders in the implementation of Global Fund programmes, the UNDP GFPHST in coordination with the GPN Roster Team has developed a roster of qualified experts. More about the GPN Roster can be found in this section of the Manual.

PMU structure and terms of reference

As the establishment of the Project Management Unit (PMU) should start as soon as possible after UNDP has been confirmed at the PR to ensure that the required human resources are in place, one of the key activities in the start-up process is defining the structure and terms of reference (TORs) of the PMU.

The structure and terms of reference of the PMU should be defined with support from the UNDP GFPHST, with consideration to the following:

For examples of TORs for various positions please reach out to the UNDP GFPHST.

Following the introduction of the new PSA policy framework in 2021, UNDP BMS/OHR issued the Guide on Using Contractual Modalities which sets out the roles, responsibilities, and accountabilities governing the selection and usage of appropriate contractual modalities within UNDP. An additional Memorandum on appropriate use of contractual modalities was related in September 2023 to draw attention to this Guide and, given the critical importance of ensuring that the correct contractual modality is used in each case, highlight the key criteria that must be followed when considering how best to meet a particular staffing need. In November 2024, the UNDP Staff Council and Office of Human Resources gave a dedicated session about UNDP PSA contracts. The session provided an overview about the current policy and ongoing policy changes. The presentation from the session can be found here.

COs have leveraged United Nations Volunteers (UN Volunteers) as an efficient and cost-effective way of mobilizing additional human resources needed for project implementation beyond the core team, in functions ranging from medical and health service professionals to engineers, ICT, M&E and procurement specialists. UNV and UNDP have developed a number of standard Descriptions of Assignment (DoA) templates to support future deployments: Monitoring and Evaluation, Procurement and Supply Chain Management Specialist, Civil Engineer (health infrastructure), Finance Officer.  For more information on types of UNV profiles and how to host a UN Volunteer, please see the UN Volunteers section of the Manual, which includes additional links to UNV guidance material. 

Practice Pointer
As part of the PR Capacity Assessment Tool that the Global Fund requires COs to complete during grant-making, COs are often required to submit the PMU structure and TORs for review by the Local Fund Agent (LFA). For further guidance on other components of the start-up process, please refer to the  PR start-up section of the Manual.

HR During Grant Implementation


UNDP recruitment and selection procedures

The Recruitment and Selection Framework Policy is intended to provide UNDP Country Offices (COs) and headquarters hiring units with the principles governing recruitment and selection and specific guidance for filling vacant posts at the local and international levels in accordance with the United Nations Charter, the Staff Regulations and the Staff Rules.

UNDP staff recruitment and selection are guided by the following five principles:

Competition: Selection follows a visible and fair competitive process for all vacancies, regardless of post, contractual modality or hiring unit, except when such a competitive process is not considered practicable.

Objectivity: Screening is conducted with professional rigour, with candidates measured against clearly articulated criteria, job skills and competencies, and corporate priorities.

Transparency: The recruitment and selection criteria and all phases of recruitment processes are transparent to staff and candidates to the fullest extent possible.

Diversity: UNDP’s workforce reflects diversity and strives to include equal numbers of men and women, staff members representing as wide a geographic distribution as possible and individuals from under-represented groups, indigenous groups and persons with disabilities.

Accountability: Hiring managers are held accountable both for their selection proposals and the manner in which they have followed the processes leading up to them.

Each recruitment and selection process should include the basic steps:

The recruitment and selection process varies when Fast Track Procedures (FTP) are formally triggered. As most Fast Track measures have been mainstreamed into relevant policies and streamlined into the required processes, this should enable COs to work quickly to implement crisis response programming. Mainstreaming of the Fast Track measures has allowed COs to avail certain flexibilities in policies and procedures. However, some provisions were delegated to the Regional Bureau level and, therefore, the CO will still need to seek approval for these. The Fast Track provisions can be found in the Standard Operating Procedure for Immediate Crisis Response in the UNDP Programme and Operations Policies and Procedures (POPP) for more information.

The UNDP Global Fund Partnership and Health Systems Team (GFPHST) has developed a Project Management Unit (PMU) recruitment tracking template as a tool to monitor the progress of the PMU recruitment process.

UNDP Global Fund Partnership and Health Systems Team engagement in PMU recruitment

With a view to strengthen the capacity of UNDP COs to manage Global Fund programmes, the Organizational Performance Group (OPG) has made recommendations requiring that the UNDP GFPHST is directly involved in the recruitment process for the following UNDP/Global Fund PMU staff positions:

When planning a recruitment for any of these positions, kindly contact the respective Programme Advisor in the UNDP GFPHST who is covering your country, copying the Deputy Manager of UNDP GFPHST.

UNDP GFPHST is also available to support with the recruitment of other PMU positions, as required.  

Dynamic needs

The human resources required for successful grant implementation may change over time. A review of human resource needs should therefore be conducted on a regular basis, and at least annually. The CO should undertake a critical review of its capacity to manage the grant in light of any changes in programme activities, to determine the Global Fund PMU’s competencies, size and structure.

For periods during the grant life cycle when there is increased demand (e.g. preparation of Progress Updates/Disbursement Requests), the PMU can be supplemented by consultants and/or staff on detailed assignments. Depending on the timeframe, the recruitment of short-term (three months) UN Volunteers may also be considered to augment capacities. The UNDP GFPHST roster of qualified experts can be utilized to identify and quickly deploy the required expertise. If you require any additional support, please contact UNDP GFPHST.

Performance management & development (PMD)

Striving for excellence in the work we do and strengthening performance of staff is key for UNDP. The PMD process aims to build a strong high-performance culture where individual staff members, managers and teams take responsibility for the achievement of UNDP’s vision and attainment of its results in the most effective and efficient way. The PMD policy applies to all staff members holding Permanent (PA), Fixed term (FTA) and Temporary Appointments (TA). The relevant guidance is available on the Performance Management and Development (PMD) site.

For regular PSA holders, a full- service evaluation report must be completed, using the online PMD platform for any service period exceeding six months worked during that evaluation year

For short-term PSAs, or for periods of service of less than six months, only section I of the IPSA Performance Evaluation form or An NPSA Service Evaluation is to be completed and should be documented as a note to file.

Mandatory and Core trainings

UNDP has several mandatory learning programmes which aim at reinforcing organizational values. The mandatory courses provide compliance-learning and covers key issues related to UNDP values, standards, prohibited behaviours, key policies, rules and regulations, safety and security of individuals and the reputation of the Organization. They include e, security, fraud and corruption awareness, prevention of harassment and sexual exploitation and abuse of local population, ethics and integrity. All UNDP personnel holding (incl. interns, PSAs and UN Volunteers) are required to complete all Mandatory Courses within one month of their entry on duty.

Core courses cover issues related to the development policy/programme and operations management areas, and other important aspects of UNDP’s work.  The core courses include environmental sustainability, human rights, gender equality, UNDP’s legal framework and disability inclusion. Core coursesmust be completed by all personnel with an initial contract of more than 6 months, within 90 days of joining UNDP.

Audience specific core courses

Two more courses are also part of the core courses category and are designed for specific audiences: 

The courses should take 1 to 4 hours each to complete and are available on UNDP’s Talent Development Hub

UNDP staff resources

A wealth of information on all human resources-related topics is available on the Global Shared Services Unit – Human Resources (GSSU–HR) platform, which is accessible here.

HR During Grant Closure

Additional human resources may be required during the grant closure period to complete key activities that include, but are not limited to, the following:

GPN ExpRes Roster

To enhance its support for Country Offices (COs) and national stakeholders in implementing Global Fund programmes, the UNDP Global Fund Partnership and Health Systems Team (GFPHST), in coordination with the GPN ExpRes Roster Team, has developed a roster of qualified experts specialized in the following thematic areas:

HIV, Health and Development

Health Procurement and Supply Chain Management

How to submit a deployment request using Eva.ai

UN Volunteers

UNDP has benefited from the support of UN Volunteers across a range of functions pertaining to its health implementation portfolio. With the intensive need for specialized expertise entailed in the management of Global Fund grants in particular, coupled with resource and capacity constraints that characterize many operational contexts, engaging UN Volunteers may prove a cost- effective and flexible option for UNDP Programme Management Units (PMUs) to address human resource gaps.

UNV offers a global talent pool with over 300,000 profiles of well-qualified volunteer candidates; a legal framework for engaging UN Volunteers that comprises conditions of service and the UNV code of conduct; a diverse set of volunteer categories, and a comprehensive package of benefits and entitlements to candidates.

Added value to the portfolio

Onsite UN Volunteers:

Online volunteers: Online volunteers remotely support completing UN entities’ tasks. As online volunteers’ typical assignments, they design and create communication materials, translate documents, and make reports. UNDP can complete the recruitment process on its own through Unified Volunteering Platform (UVP). Online volunteers collaborate with UNDP on a short-term task basis up to 20 hours per week for up to 12 weeks.

On-screen step-by-step guide: How to create a new online Description of Assignment

Practice Pointer
In addition to addressing human resource needs within PMUs, UNDP can support national counterparts to engage UN Volunteers. In Kiribati, UNDP’s engagement with UNV in support of the UNDP-managed Western Pacific regional Global Fund grant was prompted by government demand. Following the resignation of its TB programme coordinator, the Ministry of Health (MoH) faced a critical staffing gap in a country with one of the highest TB burdens in the world. UNDP shared its positive experience with the MoH from engaging a  UN Volunteer Medical Specialist in Tuvalu under the Western Pacific programme. The MoH subsequently requested UNDP’s support to recruit a UN Volunteer TB Specialist, as a means of ensuring sufficient medical expertise on TB in the ministry amidst staff turnover challenges.

UN Volunteer categories:

The process to recruit a UN Volunteer

UNV provides end-to-end support for the recruitment and administration of UN Volunteers. This includes:

If interested in hosting a UN Volunteer, the Country Office should:

  1. Determine your needs, which may be informed by discussions with UNDP GFPHST or Global Fund counterparts
  2. Reach out directly to the closest UNV Field Unit or Regional Office - contact details are available here
  3. Define your needs, draft a Description of Assignment (DoA Template) and confirm funding
  4. Engage in the recruitment process by reviewing the profiles of 3-5 shortlisted candidates provided by UNV – including at least 1-2 women – who meet your requirements
  5. Select the most suitable candidate through a desk review, technical test and/or interview.
  6. UNV makes the offer to the candidate, concludes contractual arrangements, ensures medical clearances, and helps the UN Volunteer prepare for travel to the duty station
  7. Prepare for the arrival of the UN Volunteer – this may include ensuring the availability of a workspace and computer; preparing induction and making supervisory arrangements

For additional guidance and resources related to hosting a UN Volunteer, please visit the UNV website.

UNDP GFPHST and UNV have developed a set of standard DoA templates for the following common profiles leveraged by PMUs. These should be adapted based on the specific context: